Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal information Cusco Private Transfer collects when you use our website or book our services, how we use it, and the choices you have regarding your information.
Last updated: 10/09/2026
1. Who We Are
Cusco Private Transfer is a private transportation and tour company based in Cusco, Peru. This policy applies to information collected through our website, WhatsApp, email, and any other channel we use to communicate with you about a booking.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: full name, phone number (including WhatsApp), and email address.
- Booking details: travel dates, pick-up and drop-off locations, hotel name, flight or train numbers, number of passengers, and any special requests.
- Payment information: payment method and transaction details, processed through our designated payment channels (we do not store full card numbers).
- Communications: messages you send us via our contact form, WhatsApp, or email, including any documents or screenshots you choose to share.
- Website usage data: basic technical information such as browser type and general location, typically collected automatically through standard website analytics.
3. How We Use Your Information
We use the information we collect to:
- Confirm and coordinate your private transfer or tour, including monitoring flights or trains when relevant.
- Communicate with you before, during, and after your service (confirmations, schedule changes, driver contact details).
- Process payments for the services you book.
- Respond to inquiries sent through our contact form, WhatsApp, or email.
- Improve our services and website based on general usage patterns.
- Comply with legal or tax obligations under Peruvian law.
We do not use your personal information for purposes unrelated to providing and coordinating our transportation and tour services, unless you separately agree to it (for example, opting in to promotional messages).
4. Sharing Your Information
We do not sell your personal information. We only share it when necessary to deliver your service, such as:
- With our drivers, to identify you at pick-up and coordinate your trip.
- With hotels, train operators, or other service providers directly involved in your itinerary, when needed to confirm or coordinate a booking.
- With payment processors, to complete a transaction.
- With government or tax authorities, when required by Peruvian law.
We do not share your information with third parties for their own marketing purposes.
5. Photography and Media
If photos or videos are taken during a tour for promotional use, we will only use images that include you if you have not asked to be excluded. You can let your driver or our team know at any time if you prefer not to appear in such material.
6. Data Retention
We retain booking and communication records for as long as necessary to provide our services, respond to any related questions or disputes, and comply with legal and tax requirements under Peruvian law. Information no longer needed for these purposes is deleted or anonymized.
7. Your Rights
Under the Peruvian Personal Data Protection Law (Ley N.º 29733) and its regulations, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your information, where legally possible.
- Object to certain uses of your information, such as promotional communications.
To exercise any of these rights, contact us using the details in Section 9.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us via WhatsApp or through the contact form on this website.